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Use Digital Hub to boost event RegistrationBest practise

Hey everyone! Just wanted to share a quick tip on using your community to increase event registration for your next event! We recently ran an event on the importance of Customer Success in 2020 and we saw a massive 70% of our event registrations come from signups on our community! What did we do? We simply set up an event on our community—announcing what we planned to cover and who would be speaking—and enabled event registration directly on the community. We also found that those who wanted to ask questions about the event did so in the comments section, which really got people excited about the topics we would be covering. What was also fantastic was that we saw those that attended the event kept the discussion going in the weeks after on the community too! So, definitely, for your next event be sure to use your community! ?

7 months ago

AnthonyPioneer

Show & Tell

Hold on to your hats! Our Annual Awards ceremony is coming up!Announcement

It’s that time of the year again, where we take time to recognise both our employees, and customers, for their tremendous contributions to the business over the past year. It has been a great year for us and we could not have done it without your help—and we want to recognize this. ?We have a number of different award categories, from Most Helpful Content to Nicest Design and a whole host of great prizes to give away (even an all expenses paid evening at your favorite restaurant)! You don’t want to miss out! So without further ado, please go ahead and nominate those who you think deserve to win an award. Remember you can only make one nomination per category! The results will be shared at our annual awards webinar in 3 weeks time. Plenty of time to build the suspense...Good luck all!

7 months ago

ElizaNew Participant

Tips & Tricks

Guide to ideationGuide

Read me first if you got a need for a feature that is currently not offered or a feedback regarding the way things work, you can submit an idea. Create an IdeaIf you cannot find an existing Idea or Discussion that’s related to your topic, then select ‘Create an idea’ on the Ideas landing page.An Ideal Idea format:Title: The high level objective of your Idea. Description: Details should clearly define your Requirements. Make sure to include:A clearly defined use case or business problem that is not met with current functionality. For enhancement requests, provide detailed requirements for the functionality that you’re seeking. You can include links to related ideas/docs to explain why existing functionality does not meet your needs. Be detailed, illustrate if you can to bring out all the components. Make sure you are using all the Product area/module names Highlight the value this feature would bring for the broader community of users like youProduct area: Select the Feature you want to

7 months ago

AnthonyPioneer

Tips & Tricks

Using user-groups for beta programsBest practise

We’re always updating our users on new features we launch via the community. It’s such a great way to communicate on a 1-to-many basis with our customers. Additionally, what’s even better is that we have started to launch beta testing groups on our community where we invite a certain number of customers to test new features before we release them. Not only does this allow us to iron out any bugs before a full roll-out, it also creates a real feeling of collaboration and togetherness between us and our customers. Such a great way to make sure you are building a product that really meets the needs of your end users!

7 months ago

JennyNew Participant

Amsterdam

Meet & Greet sessions?

I'm wondering if there are any meet & greet sessions here in Amsterdam, who can tell me more?

7 months ago

JosephineParticipating Frequently

Product Q&A

I want to push Salesforce data into Company, can I?

Hi, We’re using Salesforce as a CRM, and would like to push Salesforce data (Calls, Opportunities) into Company. Is that possible and how would I go about getting this started?- Josephine

7 months ago

ElizaNew Participant

Analytics

A simple way to calculate Lead Scorelead score

Hey everyone! I was taking out the trash this morning—that’s when I do my best thinking lol, and had a super quick idea on how to easily use our software for Lead Scoring. We have had requests before to add functionality for this to our product, but I think there’s already a quick and insightful way to get you there with your current implementation. So, here’s what I’ve been thinking to solve this: What if we use any actions users perform in your product and attribute a score to them. Example: every time a user logs in to your app, we give them 10 points. Whenever they activate a new feature in a trial, we give them 25. There’s no standard way to create an overview based on ruling like this, but we can solve that using custom formulas: [code]Count of ‘App opens’ * 10[code] Applying this formula and adding it to a custom report would give us a real-time count of accounts with the most opens and thus highest score. If we then add a timeframe to the report, we could run this mon

7 months ago

ElizaNew Participant

Guides & tutorials

How to contact support (when it’s really needed!)contact support

Look, obviously we would like you to use the community as the first point of contact when encountering questions or problems, as chances are your peers have dealt with them before! But, if you’re encountering a problem the community really can’t fix, we’re also not going to make it difficult for you to find us—We’re here to help! What to check before reaching out to support:Looking for best practices Luckily we have so many clients that have used our software in ways we could have never imagined. We’d suggest posting your question here (link). Issues with 3rd party scripts and implementations Don’t get us wrong, we love 3rd party scripts just as much as any other person. However, given their nature (3rd party) we also can’t take responsibility for their inner workings. Please consult the 3rd party in question, or the developer that helped you set them up. Contact details Email: support@company.com (We will get back to you within 24 hours) Status updates: www.company.com/sta

7 months ago

ElizaNew Participant

Integrations

Pimping your reporting using custom integrationsIntegrations

Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs. To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company. DONE, RELEASED, YEAH! Example use-cases: You want to create an overview of all customer data, including demographics & usage of your platform, and then tie that into CRM data including how many times th

7 months ago

ElizaNew Participant

Reporting

The 2 most relevant reports to build immediatelyreporting

Hi! So, you’re new to our software and are looking to start out quickly. Who would we be to not help you to get sorted as soon as possible!Here are the two most relevant reports for any company to build immediately! 1. A bar-chart!Bar charts are the lifeblood of board meetings, team meetings and decks shared within companies across the globe. It isn’t hard to see why, they provide a clear overview of how things are progressing in a certain timeframe, anyone can understand. Here’s what a bar-chart would look like: An example bar-chart 2. A line-graph! Line graphs again are almost as useful. Where readability becomes an issue for bar-charts when you try to add multiple properties, line-charts really don’t have that problem. It’s easy to build, and universally applicable to any dataset. Give them a go: An example line-chart Be sure to let us know if there are any other reports you think are a MUST-have. We’ll gladly add them to this article. - Frank

7 months ago

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